Still Sneaky After All These Years

I still retain the capacity to get bummed out by the intrusiveness of software from companies you’d think would be trying to make us happy these days, not make us madder. My friend Scotty, the Winpatrol watchdog, has been doing a great job of keeping an eye on these things. The culprits either try to …

Continue reading ‘Still Sneaky After All These Years’ »

Building Social Quirks Into Design

At my Mum’s house, and my childhood home, we have this quirk in the kitchen where the dish washer door comes down and pretty much blocks the kitchen entrance. To a designer, or someone carrying a heavy tray past, this might seem like a flaw. I’ve realised it’s not, and that designers, if they’re not …

Continue reading ‘Building Social Quirks Into Design’ »

Column: Ethel fights back

Loose Wire — Tea, Sympathy And Service By Jeremy Wagstaff from the 25 July 2002 edition of the Far Eastern Economic Review, (c) 2003, Dow Jones & Company, Inc. If you want good customer service on-line, try impersonating a little old lady. It worked for me. Frustrated by the poor response to my own e-mail …

Continue reading ‘Column: Ethel fights back’ »