Tag Archives: Customer service

Ripe for Disruption: Bank Authentication

By | September 1, 2016

One thing that still drives me crazy, and doesn’t seem to have changed with banks, is they way they handle fraud detection with the customer. Their sophisticated algorithms detect fraudulent activity, they flag it, suspend the card, and give you a call, leaving a message identifying themselves as your bank and asking you to call back a number… Read More »

Technology And The Decline Of Service

By | November 10, 2004

As the world develops, and technology gets better, will we forget the essence of relations between two people: how to serve? I live in Indonesia right now, which is probably the service capital of the world. Not necessarily in terms of expertise, and certainly not in terms of quality of goods (despite having some of the best carvers… Read More »