Technology And The Decline Of Service

As the world develops, and technology gets better, will we forget the essence of relations between two people: how to serve? I live in Indonesia right now, which is probably the service capital of the world. Not necessarily in terms of expertise, and certainly not in terms of quality of goods (despite having some of …

Continue reading ‘Technology And The Decline Of Service’ »

‘Say ‘Five’ After The Tone If You Want To Curse One Of Our Customer Service Computers’

The good news: We don’t have to use those silly touch-tone menus anymore when we call our friendly utility. Now we can speak to a real computer. A report by Chartwell, an industry research service, says that more and more utilities “are implementing or investigating speech recognition for their interactive voice response units, and advocates say …

Continue reading ‘‘Say ‘Five’ After The Tone If You Want To Curse One Of Our Customer Service Computers’’ »