HSBC “Rgerts to Onform”

I’m always amazed at how much money companies sink into sparkling advertising and PR, but so little into ensuring the emails their staff send and receive reflect the same sheen. Especially when they call themselves the “world’s local bank”. Take this recent email exchange with HSBC. I’m a customer, and sometimes use their Premier lounge …

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The Cup Final, the Uplifting Video and the iPod

Hang on, let me check my iPod first Technology, however small, can be the difference between winning a cup final and losing it. Manchester United faced Tottenham Hotspur in the Carling Cup Final on Sunday, and it’s instructive how video technology was, in a way, the difference between the two sides. After no goals in …

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