Beware booking online: This is what confronted me when I tried to book with Skoosh, an online travel booking company. My reservation didn’t look like it had taken, so I went elsewhere, only to find I’d received a confirmation email. When I went to cancel, I found the above: the amount paid equaling the cancellation fee. Hmmm.
I’m checking with the company involved to see what’s going on. In the meantime, be careful when you book with them.
Update: I’ve just spoken to Skoosh and they say the hotel requires three days’ notice for a cancellation, hence the charge. As the room was booked (apparently: no notification page appeared) and canceled within five minutes of each other, this appears somewhat rich.
This is where these aggregation sites get a bit tricky; terms and conditions of each hotel vary wildly so there’s not an awful lot they can do. But while it seems to have been a glitch that caused my transaction to go through without my knowing it, when there’s no change of cancellation we need to be sure something like this doesn’t happen.
So, a warning to users: make sure if you are booking via an aggregator you know exactly what you’re committing yourself to, and check your email inbox to see whether a booking may have happened without it being clear from the website.