Would You Buy A Bluetooth Car From These People?
Spare a thought for the car salesperson. Nowadays they’ve got to know as much about technology as they do about cars. A recent course held by Ford in the UK called True Blue Live to train salespeople in technology has produced mixed reports. A South African motoring website called motoring.co.za reports that “by the end of the session nearly half felt “very confident” and most of the rest were “reasonably confident”. Only a few were still unsure but, importantly, conscious of the need to brush up.”
But elsewhere The Coventry Evening Telegraph (sorry, can’t find original link) reports from the same training session that “feedback after the event indicated that around 35 per cent of the sales staff who attended had little confidence in their own ability to demonstrate high-tech in-car equipment such as BlueTooth devices and voice control systems.” What’s not clear from the story is whether this was their attitude before or after the event. But you can’t help wondering whether, if the salespeople have trouble explaining Bluetooth and other features of these cars, end users actually ever understand or use any of them?