Nokia’s “Care” Centres

Please note that I don’t work for Nokia, this is not an official Nokia site, and although I’m flattered by all the attention this post gets, posting your problem isn’t going to help you. I’ve invited Nokia several times to offer some text that I can include here to direct users to a real Nokia site, but without success, so I’m doubtful they’re going to be reading anything here. Instead, I suggest those of you in India visit this link for more information about where to get help. Alternatively you can send them an email here.

——

Is it a sign of Nokia’s demise, or just a glimpse of an opportunity missed?

I had to take my 7650 in for mending yesterday: The keypad doesn’t respond well when I press ‘6’, which I do a lot. So rather than swear every time I key in an SMS with the letters M, N and O in, I thought I’d get it fixed. They have quite a few official Nokia Help Centres (I think they’re called Care Centres) around my town so I tried one.

It was not a particularly helpful help centre — there was only one customer in there, and the spare customer helper person disappeared out for her lunch as soon as I came in — but that wasn’t what bothered me. What bothered me was that the conversation with every customer seems to go like this:

— My phone doesn’t work.
— OK, leave it with us and we’ll check it.
— Great, a thousand thank yous (this is a polite country).
— Have you backed up your data?
— Pardon?
— We’ll have to erase your data when we check the phone.
— Er, erase? You mean all my phone numbers, treasured text messages, settings, photos of my grandchild?
— Yes. And those mildly pornographic pictures of your wife you keep in a sub-folder.
— (Gulp.) Don’t you have any way to back up the memory first? This is a phone, not a computer. I’ve never backed it up in my life. How do you back it up?
— No, we don’t do that kind of thing.
— You don’t do that kind of thing? What do you do then? Ruin people’s lives? Push otherwise normal people into madness? You expect to write down all the numbers and key them in again? You expect my grandchild to be happy when I explain to her the photo got deleted by my friendly Nokia Care Centre? (exit to sounds of flying phones, curses, scratched nails on blackboards etc etc)

Ok, that’s not necessarily a real conversation, but I find it too weird that Nokia can’t back up the memory on its own cellphones. Sure, they’ll probably argue liability and all that, but I’ve heard of some very angry customers who didn’t realise that handing over their cellphone to a Nokia Care Center would erase all their data. It must be easy to take a snapshot of the memory and then reload it. I’m not surprised customers don’t back up their cellphone memory. Have you ever tried to use Nokia’s PC backup software? It’s about as easy and helpful to use as a home-labotomy kit.

I can’t help concluding from this that Nokia either doesn’t get it, or is losing it. Maybe their help centres elsewhere are more helpful. But if the company wants to retain market share, and to encourage people to store more on and do more with their phones, they’ve got to help them keep that stuff there.

07. October 2004 by jeremy
Categories: Phones, Rants | Tags: , , , , , , , | 100 comments

Comments (100)

  1. *haha* Devilishly hilarious, absolutely. Then again customer support officers don’t have it easy either. Half the time they do not have anymore clue about the problem than you do. They say that “the messengers are always the one who get shot,” and I totally agree. Customer care centres are really the punching bags for the engineering team behind the product.

  2. Pls send the Nokia 6610i Software

  3. Dear sir

    I have nokia3200 camera phone.
    but i not able to download the photo phone to computer. i got white phone head phone ,
    but i not get computer cord.

    please tell me the soluson…

    thenx.

  4. I, Ritesh Kataria have nokia3100 phone under two years of warranty and over the past few day I am facing network problem in it therefore i got repaired it from (INDIA New Delhi Janak Puri District Centre) Nokia Care twice within a 10 days and it didnot work more then 4 hours. I spoke with Mr.Sachin and Mr. Kuldeep but they were unable to help me out of this problem and are very rude too. I tried to reach out to some senior officials over there but they are also not available over there and I am totally echausted by them.I don’t have any landline number therefore it’s effecting me a lot.

    I am requesting you to please look into the matter and help me.

    Thanks & Regard
    Ritesh kataria
    WZ-29A Rattan Park Opp. Kirti Nagar
    New Delhi-110015
    M. 9811732149 , 01125448058

  5. I purchased model:6225 in bangalore. The hands free was defective from the first day. I went to reliance web world where I purchased, helpless as they would be sent me to Nokia Care point in Malleshwaram. The so called speciallist there replaced HDS-3 with H/S-7. The sockets does not matach with the set, and my struggle continues. The care point in Malleshwaram 5 th cross street is not listed in the care points list in the web nor does the phone no. mentioned in the service job sheet. no body lifts the no mentioned in the Sheet. I will be happy if some customer care person will take care. The no mentioned in the job sheet is 57602727. My no is 9342247800.

  6. i bought an intex ir port to send photos from my nokia3200 to pc but the problem is that there to option to send from pc but when i try to send something to pc it fails.

    please tell what should i do ??
    how should i get the photos from my nokia 3200 to my pc??

  7. I once had my wife’s 6610 brought in a local (Philippine) Nokia Care centre for repair–it had no signal–and we were given the same warning. But they said they wouldn’t delete the data unless it was absolutely necessary.

    At any rate, for phones w/ infrared, it’s best to sync using IR, since datacables–at least the original ones–cost an arm and a leg. USB IrDA adaptors are available for about US$15. Some Nokia models (i.e. the higher-end ones and the newer ones) allow sending images across devices without the need to install the PC Suite software.

    My wife’s phone eventually had to be replaced (the whole thing) and we weren’t able to make a backup. Oh well, that’s life.

  8. I have a 6610i, unfortunately inspite of shelling out 10K indian Rs.+ 1.5K for the chord. i am unable to download the photos to PC.

    I visited the nokia care centre at Brigade road,bangalore. Even there the PC suite software was corrupt and they did not have the chord to demonstrate how to do the job.

    They have now directed me to some of their main care centre where i m still not sure they will help me out in getting the pictures downloaded to the computer………… Heck

  9. Hi there, i can open my photos once ive emailed them to myself, i have a 7650. Do you know of the program to do this.

  10. Hi,
    Please give me the contact number of Nokia care line centre in new delhi at janakpuri.
    thanks

  11. Hi,
    i would like to know the addresses of NOKIA CARE CENTERS in new delhi

    thanks

  12. i want to increase memory of my nokia3200 mobile phone by any way.please tell me soluson

  13. i would like to know the nokia customer care number in delhi. my mobile is in the guarentee period. suddenly my mobile 6610 speaker is not working properly.

  14. My nokia model number is 2600.Which I purchased in the month of march 2005.The problem is that the picture is not comming on the screen i have given for a servicing in a nokia care center at tollygunge kolkata.They said that it has a LCD problem but they are unable to replace it due to insufficient supply of LCD.So I kindly requesting you to solve my problem as early as psssible

  15. I purchased a Nokia 3230 handset about two months ago and my life has changed thereafter. From the very first day, the device used to “hang” every now and then. Additionally, the battery also lost charge within 6-8 hours. The keypads were extremely hard.
    After four visits to the Nokia Care Centre on Shakespeare Sarani, the handset (not the battery) was replaced with a new one about a month ago.
    Alas, the problems remain. I had to send the second handset to the Nokia Care Centre once again. The handset still “hangs” and the battery still discharges quickly.
    I have seen at least 30 people with complaints about this particular handset – 3230 – during my visits to the Nokia Care centre. Obviously, there is something seriously wrong inside, in this model. I am at a loss to understand why we Indians are being taken for a ride both by Nokia and their Care Centre Managers – HCL Infinet Ltd. What is one to do if an expensive device such as this has to be sent five times within two months for repairs, and each time the problems persist? I want someone to let me know if the only recourse left is a Consumer Court.

    Sanjay Jhajharia
    0091-98310-12743

  16. my nokia mob. 1108 has been stolen how can I block my mob. from further use?is there any particular way to do this.

  17. hi

    I have nokia 6600 two day before i accept a mess which come to my mobile via bluetooth.. this is where all went wrong… after this there is keep on messages tht mail box is full… and my battery is also discharging very soon.. and thr is no entry in recevied call n dialled no. If i my cell is infected by virus then plz plz tell me its cure.

    sachin jain

  18. I purchased a nokia 3230 Handset i wanna clarify the doubt “HOW TO SELECT INTERNAL MEMORY TO AS MEMORY CARD BECAUSE IM NOT ABLE TO SEND LARGE DATA MORE THAT 5 MB CAPACITY PLEASE TELL ME THE SOLUTION FOR THIS”

    THANKING U

  19. pLS PROVIDE THE NOKIA CUSTOMER CARE CENTRE TELEPHONE NO IN BANGALORE

    THANKING U

  20. Hi,
    I had purchased a nokia 1100 under a one year warranty period .It was working fine but the last 2 months i have been in great trouble .Always theres a network problem in my handset.Its been a serious issue,since its been to the nokia care(Infantry road,Bangalore) for the fourth time in a period of 2 weeks.Neither are the people trying to help me out . They dont let me speak to concerned engineer who has repaired my handset.Each time they say it`ll work and on my way back to office i face the same problem then and there itself i go speak to the people they say, take it for a day and get back tomorrow if i face the same problem.
    I had spoken to the manager out there he said that he`ll replace the entire handset, but i doubt they do that.
    Its been like a hell for the past 2 to 3 weeks, me taking permission from my team leader every time.They say me to collect the hanset on some day n when we go out there,they say its not been repaired.
    And what happened to the phone lines out there.I have been trying yesterday for past 2 hours no one attends the phone ,or its very busy all the time.
    The quality of service provided at this very particular centre is really bad.
    I am just waiting for my handset to be replaced.If thats not gonna happen,then i think i hav to take this issue to the consumer court.
    So i request you to take this matter seriously. MY job sheet no is :12265 & imei no:33399(last 5 digits only). Please reply ASAP to satishkanth@yahoo.co.in or call me on +91-9886796079

  21. Hi,
    I just spoke to the one of the customer care ,She told that i hav got to wait for one more week. I`t been like i am out without a mobile for past one one month.
    Please suggest me a solution, i dont mind if i have to spent extra and buy a new handset instead ,I have lost all my patience.
    I need a handset as i would be having a telephonic interview very shortly and it would go for hours.
    Do reply and tell me the concerned person to discuss this at the nokia care.
    ASAP
    reply to:satishkanth@yahoo.co.in

  22. Sir/Madam

    Kindly note that I have experienced problems with your Nokia 6680 headset which I had purchased on the 16/08/05. After two days of purchase, I handed in the set to your Nokia Centre (Westville, Durban, South Africa) for a software upgrade. I recieved the headset on 23/08/05 only to find that the headset is experiencing the same problem. After numerous calls telephonically and visiting your centre I am totally unsatisfied with your customer care.

    I hereby request a new headset (in 100% working order) or else I cancel my contract with you, never purchase a nokia product again (of which I will inform to friends about and contact our local consumer council to make the public aware of)

    Awaiting your response anxiously.

    Navan Mudali

    +27737160777 (Cell)
    +27 (031) 4640464 (Land Line)
    nmudali@webmail.co.za (Email Address

  23. Please send me the address of the nokia’s service centers in new delhi as soon as possible.

  24. kindly forward me your NOKIA centre addres in the Bangalore as i am new ti this place.

    thanking you

  25. Hi
    Can you please forward the nokia care centre address in bangalore?

    Thanks in advance

    Sujatha

  26. Can u send me Nokia Care Centers in Bangalore?

  27. MY 2300 purchased on january 2004 and recently i faced some problems,took the set at shop. the suggest to reload the soft ware of 2300,processing of this they damage my set and the set was lost his own serial no in the warranty period.but this time they are not taking the respocibility of my set which was damaged by them in warranty period.

    pls send me the soluation and what action should taken against the shop.how can i get my original IMA No. from Nokia Cust Care..
    with best wishes……..

    PLS SEND ME PH NO. OF NEAREST CUST CARE FROM PARK STEET,kolkata-16…….MAIL ME bisubhattacharjee@yahoo.com

  28. mobil has some prob
    in create mess i have changed dictionary to hindi 2 days before
    then i am trying to change it to english but it is getting automatically switch off and switch on
    wat to do?

  29. My PC gets restrted every time I deplug my intex Irda miniport adaptor.And on restarting the message pops up that “your PC has just recovered from a serious error”.
    Im using Nokia6020 and the driver Nokia PC suit.

    Any help?

  30. hi !!!!!!!!!!!
    i have got a nokia 6600.my nephew took a ball pen and scratched my camera lens .pls give me a list of nokia care centers at new delhi.

    thanks

  31. i want to know the contact no. of the service center in chennai. because my mobile’s volume is too much low. is there any solution ?

  32. Can you please send me the list of nokia Care Centers in delhi.

  33. hi
    please let me know the nokia care in chennai.reply asap

  34. can u plz tell nokia service
    center in chennai

  35. Hello sir,’
    I have Nokia 3230 set .But recently its speaker is not working properly.I need contact details of service centre in & around kolkata.Reply soon.

  36. Hello sir,’
    I have Nokia 3230 set .But recently its speaker is not working properly.I need contact details of service centre in & around kolkata.Reply soon.

  37. Hello sir,
    I have a Nokia 1100 phone in which if i need 2 chat i need to type the phone no. If not if i try 2 select the phone no. in memory the phone hangs. So every time when it hangs i switch off and then switch it on. Its just 3 months old. And i Cant even forward . When i enquired my service centre they say it as failure model . Is there any software problem or is that Nokia 11oo a failure model

  38. Can u send me Nokia Care Centers in Bangalore?

  39. Nagar, Delhi vide bill number 1950 dated 11 August 2005.

    Unfortunately, I am facing certain problems in the phone. Let me list those down serially for your convenience:

    i) The warning tones of the phone namely the call-waiting tone / message received tone (while the phone is being used) are absolutely inaudible. Similarly, the low-battery warning tone is also out of earshot. This problem of extremely low volume of call-waiting tone does not allow me to attend the call-waitings leading to missing important business calls.

    ii) Can I transfer the data (like a video clipping / or a ring tone) received via blue-tooth from the message Inbox to any other folder in the memory card? I could find no option to do that in the user-manual as well. This leads to comsummation of memory of the phone book where as the memory card remaining free.
    I got the instrument checked from Nokia Care Service Centre, HCL Infinet Limited, 30/28, East Patel Nagar, New Delhi on 16 October 2005. However, the engineers were not competent enough to identify and rectify the problem. Further, to give you a perspective, some of my colleagues are also using the said model 3230 and facing the same trouble. This apparently shows that the defect is inherent in the manufacturing process itself and therefore needs a permanent resolution from the Company’s side.
    Having presented the facts, may I please request to you look into the matter and suggest me suitable remedy for the same. The phone is still under the original warranty bearing IMEI number 3556 9400 8535 990. Enclosed is the copy of the invoice also as a proof of purchase and warranty. You may contact me on the below-mentioned address.

    Hoping to get a prompt response at the earliest.

  40. Hi i have a nokia 2300 and it just went off loosing its memory outplease advice what i can do

  41. I bought the nokia 6101 cell on august 2005.Now the speaker is not working.Iam in trouble now becas of no volume.

  42. Hi,

    I bought Nokia 3200 and the display is gone within 1 year. I lost the bill and now I cannot get it repaired in the Warranty. Please let me know where to get it repaired…

  43. My mobile of Model No. 3230(EMI NO. – 355 694 00595 4970) was stolen on 7 OCT 2005.Mobile No.98 999 0 5288.

    Can Nokia help me in getting the same set back thru some tracking mechanism.

  44. i want to know where is the service station of nokia in chennai

  45. I feel for you guys, but I must point out that so far no one has posted any of the information you’re looking for, and I don’t think Nokia is monitoring this page to help you guys out, despite my pleas: http://loosewire.typepad.com/blog/2005/10/how_to_plug_pr_.html

  46. I have purchased nokia hand set model 2300 in hydrabad. Now i am using it in chennai.The set is now giving problem, when I switched on the set nothing is coming in the screen except the light.
    plese give me authorised service centres in chennai.
    The set is still in warranty period.

  47. Don’t you idiots see that this place isn’t meant to unleash your stupidity. This isn’t a Nokia Care Centre Blog, dammit! Leave the poor guy alone and have some respect for WSJ, you morons!

  48. Please cud u mail me all d nokia service centres in Bangalore

  49. i want to open a nokia’s authorised service centre in midnapore district,west bengal.please tell me the detailed approaches.

  50. Pl Tell me phone nos & addresses of Nokia Service Centres in Delhi. My Nokia1108 purchased on 24.5.05. Suddenly its speaker went off.

    R.K.Sharma

  51. sir,Pl tell me phone nos & addresses of Nokia Service Centres in chennai. My Nokia3120 purchased few months ago has some problems with battery stability.
    thank you!

    P.RAGUL

  52. Please send me the Bangalore Local Service centre contact numbers. I need to enquire the feasibility of connecting the RF cable to NOKIA 6630 mobile.

  53. i purchased nokia6600 mobile phone on 5th aug,05 from S.H.MUMTAZUDDIN 13,B.B.D.BAG (EAST). i am very mentaly upset that my phone is malfunctioning.battery is not working where i will go where my problem can be solved.M/s S. H. mumtazuddin’s showroom is not SHOWING ANY INTEREST TO THE CUSTOMER.

  54. i lost my brand new nokia 1100 in coimbatore in one year warranty period .What should i do ?
    please direct me

  55. I would like to know whether the Service Centres of Panasonic Mobile phones are as good as Nokia Service Centres. If yes, then where are they located in kolkata?

  56. I purshased a Nokia 1600, the biggest mistake of my life.It hangs anytime and you are not able to press any key, not even switch off. The ony way is to open the cover, take out the battery and plug in again and switch on. Secondly it restarts any time, literally anytime, may be while you are talking to somebody, or its kept idle. I gave it to Nokia customer care 4 times but the problem still persists. Now those girls ask me “What can we do more we have already replaced the set”. The Nokia Care in Bangalore (30303838) asks me to submit the set again, only then they can do anything. The worst part is that a customer’s maximum reach is call centre bastard guys who will never solve your problem and will never let you talk to somebody else. This outsourcing funda has decreased the company’s problems and inturn increased the customer’s apathy. They will talk politely and keep on singing the same song indefinitely witout any concern to your grievances. I suggest everybody not to go for a Nokia mobile anymore.

  57. i am using 6600i,nokia handset i would like to install net monitor in my handset,is it possible pls tell me the service centre in cehnnai

  58. How to make conference calls with NOKIA 3320. PLs. inform me

  59. i bought the 3230 phone just 3 month before now i have problem in cell phone ,contacts page did not open its “data base corrupted” please tell any suggestion

  60. I had purchase Nokia 1100 6 months ago. it’s battery very weak, and finished very immedialy, i got 1-2 phone per day received only 1-2 minute. please suggest my i i do.

    shyam arya

  61. Can u send me nokia delhi customer care centre.

    Regards,
    Samares Mandal
    +919871438911

  62. Dear Sir,
    i have purchase a nokia 6600 last week and now i am facing a problem in my phone
    of restart the phone the phone display a message – it will restart.
    Avnish Kumar
    M.NO.+91-9811122302
    Delhi-110092

  63. Pls let me know customer service centres of Nokia at Bangalore.

  64. Can u please send me the list of Nokia servicing centers in Bangalore?

  65. HI I AM VIKAS AND I AM ENGINEER IN NOKIA CARE CENTER UJJAIN
    I WANT MY JOB IN DELHI,BHOPAL,INDORE SO PLZ SEND MAIL AND HELP ME
    http://WWW.VIKAS0734@YAHOO.CO.IN

  66. HI I AM VIKAS AND I AM ENGINEER IN NOKIA CARE CENTER UJJAIN
    I WANT MY JOB IN DELHI,BHOPAL,INDORE SO PLZ SEND MAIL AND HELP ME HOW THIS CITY JOB APPLY
    http://WWW.VIKAS0734@YAHOO.CO.IN

  67. HI I AM VIKAS AND I AM ENGINEER IN NOKIA CARE CENTER UJJAIN
    I WANT MY JOB IN DELHI,BHOPAL,INDORE SO PLZ SEND MAIL AND HELP ME HOW THIS CITY JOB APPLY
    http://WWW.VIKAS0734@YAHOO.CO.IN
    MOBILE NO-+919926018184

  68. Hi,

    I have a Nokia 6610i set which had some display problems.As it is currently having Warranty period i had referred to the Nokia Care centre in District Centre Janakpuri.They had written on the slip i received from them that i will receive it by monday 4pm.Most of the times the lines are busy & i was unable to enquire the status of the same.Today when i finally got through the lady on the opposite side tell me that it would take another 2-3 days as they do not have the chip to be inserted in the Display.

    I cannot afford to stay without my mobile as i get a lot of calls from Clients.Thus request you to kindly take up the case urgently.

    Thanks & Regards
    Kalyan.

  69. The Nokia India careline number in bangalore– is 3030 3838

  70. Guys if there is any queries in terms of Nokia then u can call Nokia on 30303838 or visit the website and believe me they are really patient and they have already replaced my handset and it is working fine but I fail to understand as to what Vivek Saxena thinks of himself. I think that he has forgotten that his handset was replaced according to his own comment.
    Believe me guys Nokia customer care reps on 30303838 are very helpful.

  71. My unresolved N70 problems forced me to write this to Nokia!!
    Dear Mr. Wolfenden,

    I find it very strange that Nokia customer care can spend money talking to me (from Bangalore) practically everyday but cannot do a simple thing like picking up the handset from me, getting it repaired and sending it back to me.

    Two months, many calls, faxes and E Mails from me, submission of the handset to your service center in Gurgaon (it was kept for 1 week) and still no result!!

    Again I get a call from Bangalore today asking me for a “favour” to submit my hand set to the service center again (and stand in the queue for 1 hours just to deposit the hand set)!!!

    What is happening in Nokia India??

    Is this how your customers treated??

    Best Regards
    Rohit Dhesi

    Mobile: +91 9811157392
    Phone: + 91 124 4004327, 2347832
    Fax: + 91 124 4001406
    —–Original Message—–
    From: Rohit Dhesi (Sun Petri) [mailto:rohit_dhesi@sunpetri.com]
    Sent: Friday, May 26, 2006 10:48 AM
    To: david.wolfenden@nokia.co.in; david.wolfenden@nokia.com
    Subject:

    26th May 2006

    To,

    Mr. David Wolfenden,

    Head Customer Care

    Nokia India.

    5F,Cybergreen,Building No.A&B,Cybercity,

    DLF – II,Gurgaon Haryana – India

    Dear Sir,

    Sub: Problem in my Nokia N70

    I had purchased a N70 handset from Nokia dealer in Palam Vihar, Gurgaon, INDIA about 2 months ago. From the very first day the “play voice tag” option does not appear in the menu as a result of which I cannot dial any contacts through voice dialing.

    Within the next few days the “memory card” stopped functioning, which was replaced by the dealer, after some persuasion.

    For the first few weeks the dealer kept on telling me some story or the other and was not able to find a solution (in fact he did not even know the N70 has this feature)

    Finally I was given a number and told to contact Mr. so-and so. Then I was given the run around from one phone number to another. Many of the persons I talked to did not even know that the N70 has automatic synthesized voice tags. And then I am told to go to Nokia Care in Gurgaon.

    Is it not the responsibility of Nokia to provide service at the dealer from where I purchased the hand set when there has been a problem from day one?

    In any case since it was “my problem” and not Nokia’s I had no choice but to go to your Gurgaon Service center. I did so on 6th May 2006 and what happens? The fellows managing the center do not even know what I was talking about. All they could offer me was the suggestion I go to a Nokia L2 (or L3) service center, as they, in Gurgaon did not know head or tail of this.

    Once again I talked to the dealer who tells me that he talked to Nokia and they have told him that the N70 does not have this feature. When I quizzed him on this, he said I should leave the hand set with him and he will get it rectified.

    What would you do if you faced a similar problem?

    Go to the consumer court?

    I do not need this handset or a new N70!

    I would rather settle for something cheaper, which works!

    Rohit Dhesi

    F-2633/B, Palam Vihar,

    Gurgaon 122017, Haryana,

    INDIA

    Mobile : 981115739

    PS: Finally I was requested by Nokia customer care to deposit my N70 handset with the Gurgaon service center (Sheetla WWL). I did so on 16-May-06. After much follow up, I got back the handset on 23-May-06, presumably after repair.

    When I checked it, the same problem existed – obviously it was not repaired.

    I have written to practically everyone whose address I could get, in India but the problem has not been resolved.

    Please suggest what I should do?

  72. I purchased nokia 6600 frm wadhwa mobile care.I lost it in my scholl.so,please searches it.Its i.m.e.i. number is 357952001070334.I am very thankful to you sir.

  73. Can anyone please provide me with nokia care centre number in kolkata i am in urgent need of it.Plzzzzz

  74. ooops! I think the care line poeple are doing an excelent job. I dont have any complaints against them. I wish all the best for 30303838(Nokia Care Line).

  75. I have received an excelent service from the nokia careline. Without their help i woundlnt had made it. I think that nokia is a wonderful company.Above all they know customer cervice.

  76. i lost my brand new nokia 1100 in Lucknow in one year warranty period .What should i do ?
    please direct me

  77. I have nokia7710 and it is now out of warranty period and i am facing problem that it automatically get switched of .what can be the problem and plz send me address of nokia care in patel nagar in delhi.

  78. Mobile phones make you smile as long as it doesnt make you visit the Service Center. 😀

    I Have a Nokia 2280 (i bought from reliance) which is presently lying useless because i have dropped the connection a year back and purchased a Tata Indicom ZTE model. Within 5 months the battery started giving problems and stopped retaining charge. I could talk for only 2 to 3 minutes before it went off. I went to the service center twice (within 6 months which is the battery warranty period) and they returned it saying OK. But they didnt change the battery ( which was swelled up and visible). The 3rd time i went they are charging for the battery and wont listen to anything since the 6 months are over. They wanted me to purchase a new battery for Rs.423/- which I declined ( who knows how long the new battery will last.

    Since I already have a Nokia 2280 CDMA which reset to factory settings using code *#7370#(PLEASE DONT USE THIS. It will remove service provider settings of cdma phones).
    The Phone contains flash version RH-17NA and i need to upgrade to RH-17R so that i can use the TATA SIM on the RUIM of 2280. Is it Okay if i take the set to any service center? will they do it? of course i will pay them. I called up Reliance and they told me that the set has been purchased by you. We are service providers. So dont ask us. Does that mean I can service it from the Nokia Service Center without any fuss? Please tell me. I Urgently need to know.

  79. dear sir,
    my service job sheet no. is 9493 dt. 22.5.06 , patel
    nagar branch requesting for issue of replacement new
    512 mb card
    for my nokia cell phone 6271. i was told that the card
    will be given to me on 1.6.06 and thereafter had been
    visiting nokia care, patel nagar for giving me the
    same to me but after visiting five times till date
    [19.6.06] the memory card is not given to me.On
    5.6.06, i was told that the card will be positively
    given to me by 9.6.06 but in vain. my work is
    suffering without it. i request that please arrange to
    give me the same immediately. my cell no is
    9818622547. Or shall i remind you through news papers
    columns .thanks,
    pradeep chawla.

    __________________________________________________

  80. dear sir,
    i had applied for replacement of 512 mb card for my nokia 6270 cell phone on 22.5.06. i had been visiting regularly at your patel nagar brach office [last on 27.6.06] for collecting my new 512 mb card but it is not given to me. May i know why such complicated and costlier cell phones are made if there parts in warranty period cant be made available. this is a complete harassement to me. the manager of patel nagar branch mr. dinesh is also ignoring and is not fit for the job.
    i request you arrange the same for me immediately or i will rush to CONSUMER COURT for the damages and harassement caused to ne. my cell no. is 9818622547.

  81. I have purchased a Nokia 1600 Mobile phone two days back. The full battery lasts only 24 hrs stand by.

    Pl clarify

  82. I lost my mobile Nokia 6600 which is just 6 months old in Palayamkottai. I am having IMEI number. Is it possible to trace the mobile? How to block the mobile from other’s use?

  83. ** OK, that’s not necessarily a real conversation, but I find it too weird that Nokia can’t back up the memory on its own cellphones. **

    You are taking a *broken* cellphone in to be repaired, right?

    By then it is usually too late to backup anything at all…. ‘cus it is already *broken*.

    Which is why you are taking it in to be fixed, right?

    Sometimes the only way to get a phone working again is to reflash the corrupted memory. This replaces whatever data is on the phone that was unreadable, with something that is readable.

    If the phone is not repairable at all, then they swap out the phone with another unit, and there is no magic way that your data can be transferred off the broken phone. If the phone was usable enough to do that, they would not be swapping it for another unit right?

    The company that sells you a phone, orgainiser, PC, laptop, whatever is *not* responsible for doing the backups that you the user should be doing. Lazy stupid users, yet again.

    You trust everything to just one copy of your data — that could be gone when someone nicks your phone, or you get it wet.

    Make copies of stuff you want to keep. Don’t blame other people when it is already too late: after you broke it.

  84. Great. The first real comment on a way too popular post about Nokia’s “Care Centers” and it’s from someone who clearly doesn’t like “lazy stupid users”. Her point: Users should back up their stuff, and it’s not up to Nokia to back up memory before fixing a phone.

    Hmmm. Well, certainly if it’s a computer, I’d tend to agree, but phones are different. Most people with phones have no way of backing up their data, short of writing it out longhand. Most folk, even if they have a computer, are not going to do much synchronising with their Outlook etc — especially since Nokia’s software in this regard has been pretty awful.

    Her other point is the phone memory will probably be unusuable which is why people are bringing their phones into be mended. No, I’d say; most cases are going to be problems with keyboards, loose connections etc. (Just read the uninvited comments above cathy’s for a pretty useful cross section.)

    I’d argue nearly all these cases could involve backing up of the memory prior to fixing (and I hear in some Nokia Centers this happens).

    It’s frankly scary that people don’t realise their data is not secure. It’s also scary that devices like cellphones don’t have easier back up methods. But what’s even scarier is the idea that there are people out there who think all users are stupid and lazy.

  85. All these are conversation detail with nokia care executive it is 12th day and i won’t have any information of my N70 and i am completely confused to whom to contact.
    If any body have any corporate email address those can help me please forward me that.
    Thanks
    saxena.c@gmail.com
    09888100222

    Thank you for e-mailing Nokia Care.

    This e-mail is in reference to your concern regarding Nokia N70. We understand your concern and sincerely regret the inconvenience caused. We are coordinating with the Authorised Service Centre regarding the repairs of your phone and would require 7 working days in order to revert with an update. We have also noted your request and have forwarded the same to the relevant department for their due consideration. Please be assured of our best attention in resolving the concern of your phone.

    We appreciate your patience and further solicit your cooperation.

    For further enquiries, please feel free to contact our Technical Support Executives at 30303838 or 1800-425-3388 between the hours of 6:00am and 12:00 midnight, seven days a week. For online support, visit “Send an email to Nokia” at http://www.nokia.co.in. You may also find answers to your queries at http://www.nokia.co.in/support. We reassure you of our continuous support.

    Please help us improve our services by clicking on the following link:

    https://digiumenterprise.com/answer/?sid=42955&chk=EPHPXYH6

    Kind regards,

    Revathi Durai
    Nokia Care

    ——-Original Message——–
    From: “ext Chander saxena”
    To:
    CC:
    Sent: Tuesday, July 04, 2006 1:59:02 PM
    Subject: Re: Nokia – Chander Saxena – N70 Phone Concern

    hello
    Thanks for the reply!
    I can’t understand what is going on in nokia care?
    I handed over my handset to nokia care in abohar on 29th June and from you side i was conveyed that i will get 100% report on my handset on Monday and now i am hearing that you will get me back with in seven days.
    It is totally mentally Harassed and i can’t understand is my hand set is in safe hands or not?and may get that faulty set again who faced lots of experiments like why all these problems are comes in N70?
    I think i made a big mistake by spend 21000 rupees on trouble machine.
    Now when such a long time you are taking then i am bide to think that i don’t want that set again with lots of repaired / done on that. If you guys are really want to help me , replaced that N70 and oblige.
    Thanks
    Chander Saxena

    On 7/4/06, NokiaCare wrote:
    Dear Mr. Saxena ,

    Thank you for emailing Nokia Care.

    This e-mail is in reference to your concern regarding Nokia N70. We acknowledge receiving the information provided by you. We will look into your concern further and assist you in the best possible way. We shall revert with an update within 7 days. Your case reference number is 2-1APRP3.

    We solicit your patience and cooperation in this regard.

    For further enquiries, please feel free to contact our Technical Support Executives at 30303838 or 1800-425-3388 between the hours of 6:00am and 12:00 midnight, seven days a week. For online support, visit “Send an email to Nokia” at

    http://www.nokia.co.in . You may also find answers to your queries at http://www.nokia.co.in/support. We reassure you of our continuous support.

    Please help us improve our services by clicking on the following link:

    https://digiumenterprise.com/answer/?sid=42955&chk=EPHPXYH6

    Kind regards,

    Renee Susan Varghese
    Nokia Care

    ——-Original Message——–
    From: “ext Chander saxena”
    To:
    CC:
    Sent: Monday, July 03, 2006 3:31:46 PM
    Subject: Re: Nokia – Chander Saxena – N70 Phone Concern

    Hi There!
    This is chander and 4th day i have submitted my N70 to Balaji Nokia Care
    My Job card No is :043453212/0606301
    Imei No is 357927005008589
    Date of Purchase : 23-03-2006
    Date of Set submission : 29-06-2006
    My contact No: 09888100222
    I make a call to 30303838 and given all the above said data to customer catre executive and he make
    me assure that we will call you as earliy as possible.
    Such type of communication was also deliverd from a guy who calls from banglore and he said that i am
    making a team to care your n70 and we will give you all possible result on monday.
    I feel very bad to say it is 4th day and i don’t recieve any call that is my hand set is in safe hands or not?
    is my set is repairable?
    If yes then it could be 2nd time it is repaired please think about it!
    Chander Mani

    On 6/29/06, NokiaCare wrote:
    Dear Mr. Saxena,

    Thank you for emailing Nokia Care.

    This e-mail is in reference to your concern regarding Nokia N70. We regret to hear of the difficulties that you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.

    Please be assured that the matter would be looked into on a priority basis and one of our executives will call you in the next 24 hours and assist you further.

    For further enquiries, please feel free to contact our Technical Support Executives at 30303838 or 1800-425-3388 between the hours of 6:00am and 12:00 midnight, seven days a week. For online support, visit “Send an email to Nokia” at http://www.nokia.co.in You may also find answers to your queries at http://www.nokia.co.in/support. We reassure you of our continuous support.

    Please help us improve our services by clicking on the following link:

    https://digiumenterprise.com/answer/?sid=42955&chk=EPHPXYH6

    Kind regards,

    Amrita Sen
    Nokia Care

    ——-Original Message——–
    From: “ext Chander saxena”
    To:
    CC:
    Sent: Wednesday, June 28, 2006 4:21:51 PM
    Subject: Re: Nokia – Chander Saxena – N70 Phone Concern

    Mam]
    Thanks for the reply.
    Once My N70 is repaired from Bathinda A.S.Center.
    After that i am regurlarly visiting to Nokia Care at Abohar.
    He is ignoring my problem and even they don’t want to touch my mobile phone.
    Once it’s software also installed. Now i can’t see any hope that my this set can be reapired.
    One more point i like to explain you nearest Nokia A.S.C is 100Km away from Abohar. and i spent
    such a big amount not suffer 200 Km/ day.
    You are my last hope and even i am making my mindset to go to consumer forum.
    Now till if you insist me to go Nokia ASc i have to make my mind!!!!!
    Waiting for your favorable response.
    Chander saxena
    09888100222

    On 6/28/06, NokiaCare wrote:
    Dear Mr. Saxena,

    Thank you for e-mailing Nokia Care.

    This e-mail is in reference to your concern regarding Nokia N70. We understand the difficulties you have
    been facing and sincerely regret the inconvenience caused. For further assistance, we request you to take your phone to Nokia Authorised Service Centre. Our technicians will assist you in t

    Reply Forward

    Chander saxena to NokiaCare
    More options 5:22 pm(45 minutes ago)

    Hello
    This is ever worst experienced customer care i have ever seen. You guys are doing just time pass there and cheating with nokia and your job! I submitted my N70 on 29/06/2006 and informed to you immediately . On starting you say we will make a team for looking in to matter of my N70 and will inform you with in 7 days after that it is 12 day and i won’t have any info about my handset.
    I want to know your C.E.O or M.D’s (india) email which is my Right to info of your organisation. I want that right now or it will be very late to you.
    Chander saxena

    – Hide quoted text –
    On 7/5/06, NokiaCare wrote:
    Dear Mr. Saxena,

    Thank you for e-mailing Nokia Care.

    This e-mail is in reference to your concern regarding Nokia N70. We understand your concern and sincerely regret the inconvenience caused. We are coordinating with the Authorised Service Centre regarding the repairs of your phone and would require 7 working days in order to revert with an update. We have also noted your request and have forwarded the same to the relevant department for their due consideration. Please be assured of our best attention in resolving the concern of your phone.

    We appreciate your patience and further solicit your cooperation.

    For further enquiries, please feel free to contact our Technical Support Executives at 30303838 or 1800-425-3388 between the hours of 6:00am and 12:00 midnight, seven days a week. For online support, visit “Send an email to Nokia” at http://www.nokia.co.in . You may also find answers to your queries at http://www.nokia.co.in/support. We reassure you of our continuous support.

    Please help us improve our services by clicking on the following link:

    https://digiumenterprise.com/answer/?sid=42955&chk=EPHPXYH6

    Kind regards,

    Revathi Durai
    Nokia Care

    ——-Original Message——–
    From: “ext Chander saxena”
    To:
    CC:
    Sent: Tuesday, July 04, 2006 1:59:02 PM
    Subject: Re: Nokia – Chander Saxena – N70 Phone Concern

    hello
    Thanks for the reply!
    I can’t understand what is going on in nokia care?
    I handed over my handset to nokia care in abohar on 29th June and from you side i was conveyed that i will get 100% report on my handset on Monday and now i am hearing that you will get me back with in seven days.
    It is totally mentally Harassed and i can’t understand is my hand set is in safe hands or not?and may get that faulty set again who faced lots of experiments like why all these problems are comes in N70?
    I think i made a big mistake by spend 21000 rupees on trouble machine.
    Now when such a long time you are taking then i am bide to think that i don’t want that set again with lots of repaired / done on that. If you guys are really want to help me , replaced that N70 and oblige.
    Thanks
    Chander Saxena

    On 7/4/06, NokiaCare wrote:
    Dear Mr. Saxena ,

    Thank you for emailing Nokia Care.

    This e-mail is in reference to your concern regarding Nokia N70. We acknowledge receiving the information provided by you. We will look into your concern further and assist you in the best possible way. We shall revert with an update within 7 days. Your case reference number is 2-1APRP3.

    We solicit your patience and cooperation in this regard.

    For further enquiries, please feel free to contact our Technical Support Executives at 30303838 or 1800-425-3388 between the hours of 6:00am and 12:00 midnight, seven days a week. For online support, visit “Send an email to Nokia” at

    http://www.nokia.co.in . You may also find answers to your queries at http://www.nokia.co.in/support. We reassure you of our continuous support.

    Please help us improve our services by clicking on the following link:

    https://digiumenterprise.com/answer/?sid=42955&chk=EPHPXYH6

    Kind regards,

    Renee Susan Varghese
    Nokia Care

    ——-Original Message——–
    From: “ext Chander saxena”
    To:
    CC:
    Sent: Monday, July 03, 2006 3:31:46 PM
    Subject: Re: Nokia – Chander Saxena – N70 Phone Concern

    Hi There!
    This is chander and 4th day i have submitted my N70 to Balaji Nokia Care
    My Job card No is :043453212/0606301
    Imei No is 357927005008589
    Date of Purchase : 23-03-2006
    Date of Set submission : 29-06-2006
    My contact No: 09888100222
    I make a call to 30303838 and given all the above said data to customer catre executive and he make
    me assure that we will call you as earliy as possible.
    Such type of communication was also deliverd from a guy who calls from banglore and he said that i am
    making a team to care your n70 and we will give you all possible result on monday.
    I feel very bad to say it is 4th day and i don’t recieve any call that is my hand set is in safe hands or not?
    is my set is repairable?
    If yes then it could be 2nd time it is repaired please think about it!
    Chander Mani

    On 6/29/06, NokiaCare wrote:
    Dear Mr. Saxena,

    Thank you for emailing Nokia Care.

    This e-mail is in reference to your concern regarding Nokia N70. We regret to hear of the difficulties that you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.

    Please be assured that the matter would be looked into on a priority basis and one of our executives will call you in the next 24 hours and assist you further.

    For further enquiries, please feel free to contact our Technical Support Executives at 30303838 or 1800-425-3388 between the hours of 6:00am and 12:00 midnight, seven days a week. For online support, visit “Send an email to Nokia” at http://www.nokia.co.in You may also find answers to your queries at http://www.nokia.co.in/support. We reassure you of our continuous support.

    Please help us improve our services by clicking on the following link:

    https://digiumenterprise.com/answer/?sid=42955&chk=EPHPXYH6

    Kind regards,

    Amrita Sen
    Nokia Care

    ——-Original Message——–
    From: “ext Chander saxena”
    To:
    CC:
    Sent: Wednesday, June 28, 2006 4:21:51 PM
    Subject: Re: Nokia – Chander Saxena – N70 Phone Concern

    Mam]
    Thanks for the reply.
    Once My N70 is repaired from Bathinda A.S.Center.
    After that i am regurlarly visiting to Nokia Care at Abohar.
    He is ignoring my problem and even they don’t want to touch my mobile phone.
    Once it’s software also installed. Now i can’t see any hope that my this set can be reapired.
    One more point i like to explain you nearest Nokia A.S.C is 100Km away from Abohar. and i spent
    such a big amount not suffer 200 Km/ day.
    You are my last hope and even i am making my mindset to go to consumer forum.
    Now till if you insist me to go Nokia ASc i have to make my mind!!!!!
    Waiting for your favorable response.
    Chander saxena
    09888100222

    On 6/28/06, NokiaCare wrote:
    Dear Mr. Saxena,

    Thank you for e-mailing Nokia Care.

    This e-mail is in reference to your concern regarding Nokia N70. We understand the difficulties you have
    been facing and sincerely regret the inconvenience caused. For further assistance, we request you to take your phone to Nokia Authorised Service Centre. Our technicians will assist you in t

  86. i purchased a nokia 1108 last week ,, when i enter the sim(new connection),, it is not catching up the network,, but when i reenter the sim to another mobiles it is working,, plz suggest what to do????

  87. Hi,

    I have a 3230. It was having some issues and was not starting for the past 1 week. I visited the Customer Care centre at Panjagutta – Hyderabad – India. I was given a token number 68. The running token number was 19. I was shocked with the speed at which the crowd is moving. Atlast number 65 came after some 90 minutes. I went out for a tea as it would take atleast another 5 minutes for 68 to come. But to my horror, the gates of the service centre was closed all of a sudden with all other customers inside. I knoked on the locked door for around 15 minutes. The service personnel sitting inseide saw me but did nothing about it. Atlast I found the secret passage (back door) to the centre through which customers are being sent out after the (so called) service is done. I was made to wait for another 1 hour inside the closed centre before my phone was accepted for service.

    The Customer care at this centre is PATHETIC.

    _Vinod

  88. I am Capt AK Gupta and i am posted in hyderabad right now. Ihave seen this nokia mob N70 and I liked it a lot. Now i want to buy it but on EMI basis for 12 if not for six months. So, do let me know where to contact and whom to contact.I will be greatful for ur early response. Thanks a lot, bye.

  89. Hello Sir,
    Yesterday i have lost my mobile.how can i get all the contact details available on that mobile? Is it possible to get?

    Mobile model :6030 Nokia

  90. Hi
    does any body know Nokia customer care center phone number ( or email address)in Mumbai.
    I checked in nokia.co.in. but it doesnt have it
    so if any body knows kindly mail me
    thanks

  91. Hi
    Can you please forward the nokia care centre address in bangalore?

  92. Sir, My MOBILE PHONE was lost or stolen in 27th August ,2006. I am from Kolkata. my phone is Nokia 6820 and it’s IMEI is 352506001947068. Can I get my mobile phone back by tracing my IMEI??
    Please contact me at —
    +91 9831285399
    or by e-mail.

  93. Sir, My MOBILE PHONE was lost or stolen in 27th August ,2006. I am from Kolkata. my phone is Nokia 6820 and it’s IMEI is 352506001947068. Can I get my mobile phone back by tracing my IMEI??
    Please contact me at —
    +91 9831285399
    or by e-mail.

  94. Hi
    does any body know Nokia customer care center phone number ( or email address)in Kalkaji, Delhi.
    I checked in nokia.co.in. but it doesnt have it
    so if any body knows kindly mail me
    thanks

  95. hi all,

    nokia care centre asked me to call to know whether problem has been solved or not, but i tried all the telephone numbers which they gave no one is responsded.
    this is poor quality service of Bright point,Bangalore.

  96. 19/09/05, Marthandam.

    To Whom It May Concern:

    Sir
    I am Sam sunder, residing in Marthandam, Kanyakumary dist, Tamil Nadu.I Purchased a Nokia 6270 mobile, with description IME-I35757905472321, BATTERY 4535, CHARGER 5384 on 15/06/2006 from the dealer MOBILY, NN TOWERS,TC3/ 2774,PATTOM, THIRUVANANTHAPURAM,KERALA. On 01/09/2006 a problem arised with its sliding & I immediately took it to the Nokia service centre, SMAT CARE, TC2/2430(2),PATTOM, THIRUVANANTHAPURAM, KERALA. .It’s area code is 044-434038.They made me to wait for the whole day & at evening 6 O clock they said that there was a problem with the sliding & send it to Ernakulam & gave me a job sheet no.044434038/060901/20 I used to call them daily, but they gave me no response. They told me that this is a technical fault till now it is not rectified.I visited the office several times and even begged to do the necessary but of no use.Till today I was suffering without a mobile & losed many in my business. I spent 16,000 Rs for buying this mobile but I am not satisfied with Nokia. Now iam a looser. I lost 16,000 Rs by purchasing this mobile, the customer care division in SMART CARE,THIRUVANANTHAPURAM (KERALA)-SOUTH INDIA.is worst they are not ready to even listen to me. They had cheated me by saying today tomorrow. So now I am complaining you to take necessary action against this and rectify my problem at the earliest I expect a response from u very soon. If you can’t help me one only way in front of me is to take legal action against NOKIA & SMART CARE, because I am not ready to loose 16,000 Rs. I think u will understand me and take necessary action
    Thanking You
    Yours Truly

    (SAM SUNDAR)
    My mobile no : +919444498818
    E-Mail : ben_singh2001@yahoo.com

  97. 19/09/05, Marthandam.

    To Whom It May Concern:

    Sir
    I am Sam sunder, residing in Marthandam, Kanyakumary dist, Tamil Nadu.I Purchased a Nokia 6270 mobile, with description IME-I35757905472321, BATTERY 4535, CHARGER 5384 on 15/06/2006 from the dealer MOBILY, NN TOWERS,TC3/ 2774,PATTOM, THIRUVANANTHAPURAM,KERALA. On 01/09/2006 a problem arised with its sliding & I immediately took it to the Nokia service centre, SMAT CARE, TC2/2430(2),PATTOM, THIRUVANANTHAPURAM, KERALA. .It’s area code is 044-434038.They made me to wait for the whole day & at evening 6 O clock they said that there was a problem with the sliding & send it to Ernakulam & gave me a job sheet no.044434038/060901/20 I used to call them daily, but they gave me no response. They told me that this is a technical fault till now it is not rectified.I visited the office several times and even begged to do the necessary but of no use.Till today I was suffering without a mobile & losed many in my business. I spent 16,000 Rs for buying this mobile but I am not satisfied with Nokia. Now iam a looser. I lost 16,000 Rs by purchasing this mobile, the customer care division in SMART CARE,THIRUVANANTHAPURAM (KERALA)-SOUTH INDIA.is worst they are not ready to even listen to me. They had cheated me by saying today tomorrow. So now I am complaining you to take necessary action against this and rectify my problem at the earliest I expect a response from u very soon. If you can’t help me one only way in front of me is to take legal action against NOKIA & SMART CARE, because I am not ready to loose 16,000 Rs. I think u will understand me and take necessary action
    Thanking You
    Yours Truly

    (SAM SUNDAR)
    My mobile no : +919444498818
    E-Mail : ben_singh2001@yahoo.com

  98. Hi
    I am from Hyderabad.
    My mobile Nokia 6270 was stolen on 30th Sept ,2006. It’s IMEI is 357579006322947. Can I get my mobile phone back by tracing my IMEI?? or can it be made as scrap.
    Please contact me at —
    +91 9247447283
    or by e-mail.

  99. hi
    can anybody give me the phone no. and site of nokia care in bhopal?

    i will always grateful for the person who give me the above information

    please reply fast it is so urgent..

  100. our two mobiles were stolen.
    Shall we get those back or can we locke mobils. without sims.

    1.model Nokia 100 L.Grey
    month of manufacture Apr 2006
    quality 1ea Trx, BL-5C, ACP – 12E, UG
    IMEI:358849001257185
    2.model Nokia 1100 J.Black
    IMEI:358848007915945
    MONTH OF MANUFACTURE Apr, 2006

    Thnaks
    Ramprasad
    9849157924
    66489771/772