Windows 98 – Is Microsoft Really Dumping Users?

This from reader Jim Erlandson on Microsoft’s declining support for Windows 98:

“Windows 98 support isn’t dropping off the face of the earth according to Microsoft. $35 per incident phone support is. How many people do you know who have spent $35 for a phone call to Microsoft lately?

And a quote in C|Net indicates that security updates will probably still be released as needed. The company’s policy would not ordinarily call for Microsoft to provide any security-related patches, but in an e-mailed statement, the company said it would evaluate future threats as they emerge.

“In addition to the robust set of third-party security products we encourage all Windows customers to use, including antivirus and firewall products, (after Jan. 16) we will evaluate malicious threats to our customers’ systems on a case-by-case basis and take appropriate steps,” Microsoft said.

That bit about “more than 80 percent of companies surveyed were still using Windows 98 and/or Windows 95.” would be more interesting if they quoted percent of desktops. By their method, a company with thousands of Win XP machines and a single Win 98 box in the basement running the boiler would add to that 80 percent number – but not in a meaningful way.”

Thanks, Jim. All good points.

15. December 2003 by jeremy
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