News: Computers Are Not Helping
More grim reports about how computers aren’t doing what they’re supposed to. BBC quotes new research that says computer systems at work are not working as they should, mainly because workers do not have enough guidance about technology, support staff are cut off from other staff and managers are “naive”.
The problem is there is a built-in negativity about technology. When it works well, it becomes invisible, but people only notice it when it goes wrong. In the end, technology seems to create more work than it saves. Hear, hear.